PET LUXURY
Rewards And Points Terms and Conditions
Pet Luxury Store. Same-day collection, overnight delivery, and free delivery on orders over R650. Daily flash deals up to 65% off.
TERMS AND CONDITIONS
Pet Luxury Rewards & Points Terms & Conditions
Your one-stop shop for high-end luxury pet products and toys and accessories in South Africa. Same day collection & overnight delivery.
Pet Luxury Rewards
TERMS AND CONDITIONS
The “Participating Entities” includes all participating stores, client operations, shops and online platforms.
These Terms and Conditions read together with our private policy and all other rules or polices that are made available on our various platforms constitute a written agreement between Pet Luxury and you (“you” and “user”)
All and all and will govern our relationship and your use of our Rewards Program. When we refer to “Services”, we mean any products, goods, services, functionality offered, owned or operated by Pet Luxury Group.
For more information on rewards and competitions, please refer to the complete policies on Pet Luxury’s official website at www.petluxury.co.za. These policies are applicable to all members of the Pet Luxury group.
Improve Your Special Moments with Your Beloved Animal & Indulge Your Pet with Luxurious Treats
Indulge in our daily deals up to 65% off and free local delivery. Spoil your furry companion!
Begin your ultimate journey in shopping for luxurious items for your beloved pet with only positive vibes!
Pet Luxury is the ultimate destination for pet proprietors looking to indulge their cherished companions with the most exquisite and lavish goods. Whether it’s upscale fashion accessories or decadent delicacies.
Pet Luxury boasts a wide array of products to satisfy the needs of any pet. Not only does Pet Luxury offer premium merchandise, but they also provide complimentary shipping and same-day pickup for added convenience.
What truly sets Pet Luxury apart from other pet retailers is their loyalty program, which grants customers with free points for every purchase, enhancing each shopping endeavor.
With a solid reputation for offering top-notch products and swift, effective delivery, Pet Luxury guarantees nothing but the utmost for your furry loved ones.
Moreover, their dedication to exceptional service ensures that every trip to Pet Luxury is a pleasurable experience for both pets and their owners.
Up to 65% Off Daily Deals & New Arrivals
We are committed to carrying the latest and most enjoyable designs for your beloved pet, offering top-of-the-line products from trustworthy brands and suppliers. Our inventory is regularly refreshed with new items every week.
Frequently Asked Questions 🐾
Find answers to commonly asked questions about Pet Luxury’s products and services.
How can I place an order?
To make a purchase on Pet Luxury’s online stores, all you need to do is visit our website, choose the products you want, and then go to the checkout.
You will then be guided through providing your shipping and payment details. Rest assured, your order will be swiftly and confidentially fulfilled from the nearest store to you.
At checkout, you can opt for free shipping, express overnight delivery, or speedy service.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayFlex, Ozow, SHOP NOWP PAY LATER, Peach payments, Payfast, local bank transfers and more.
At checkout, you will have the option to choose your preferred payment method.
Choose the option that suits you best, including the shop now pay later feature.Additionally, we offer free delivery for all purchases over R650 in South Africa.
How long does shipping take?
Thank you for selecting our company for your recent purchase. We are thrilled to have you as a valued customer at Pet Luxury. We are dedicated to offering top-quality products and services to our clients, and we appreciate the confidence you have placed in us.
We understand the importance of receiving your order promptly and efficiently, which is why we provide various shipping options to meet your requirements.
You can opt for our convenient collection service or choose between our speedy delivery (2-3 days) or free shipping (2-5 days) options that deliver your order right to your doorstep.
For urgent orders, we also offer VIP or royal shipping at checkout for overnight/express delivery.
Additionally, we have over 3300 pickup points locally in South Africa for added convenience.
Please note that these timelines are only estimates and may vary. If you have any further inquiries or concerns, please don’t hesitate to contact us.
We appreciate your decision in choosing us and eagerly anticipate delivering your order soon! Wishing you and your furry companion a happy shopping experience with Pet Luxury 🐾
Are your products pet-safe?
At Pet Luxury Shops, we prioritise the safety and well-being of your pets. We recognize that your pet is more than just an animal, they are a cherished member of your family.
That’s why we meticulously select every product we offer, ensuring they are made from safe materials and have undergone thorough testing for quality and safety.
Our aim is to provide your pet with a pleasurable and healthy experience, which is why we can guarantee that our products are of the highest standard.
Whether it’s a comfy bed, a nutritious treat, or an entertaining toy, each item has been carefully chosen to give your furry friend the best.
After all, unconditional love deserves nothing less than top-notch products. So go ahead and spoil your pet with our thoughtfully curated selection and show them how much you care.
What is your return policy?
It is very important to Pet Luxury that you have peace of mind in choosing the right product(s) for you. If for some reason your purchase isn’t the right fit for your desires, we’d like to help remedy that.
We’ve created our return policies and procedures to ensure that our customers receive quality adult products in a simple, discreet, and stress-free manner.
Please see our return policy for more details or contact us.
Can I track my order?
At Pet Luxury, we strive to provide the best service to our customers and their beloved pets. Therefore, upon shipment of your order from our end, we will provide you with a tracking number through either email or phone, whichever option you choose at checkout.
This tracking number can be used to monitor the status of your delivery on either our website or the courier’s website.
Our aim is to ensure prompt delivery so that you and your pet are satisfied and happy as soon as possible. We understand the importance of timely delivery and want to make sure that your pet receives their luxury items in a timely manner.
We value your trust in us and will do our best to meet your expectations. Thank you for choosing Pet Luxury for all your pet’s needs.
Is my personal information secure?
At Pet Luxury, we recognize the significance of privacy and safety for our customers, and we take it very seriously. Our primary concern is to guarantee the safeguarding of your personal data.
For this reason, we have implemented advanced encryption and security measures to protect your information.
We assure you that your data will solely be utilized for processing your orders, and we will not disclose it to any third parties without your explicit consent.
You can be at ease knowing that your information is secure with us at Pet Luxury. We highly value the trust and confidence you have bestowed upon us and strive to maintain the utmost level of privacy and security for our clients.
Rest assured that we will continue to uphold these standards to provide a secure and dependable shopping experience for all our esteemed customers.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our websites Contact us page.
We strive to respond to all inquiries within 24 hours. Visit our contact us page for more information. We aim to satisfy!
PET LUXURY
Your Pet’s Best Life Starts With You. Spoil Your Furry Companion In Style!
A small amount of pampering can greatly benefit a contented pet. Enjoy daily discounts of 65% and complimentary shipping throughout South Africa for orders over R650.